Certified Corporate Trainer, 2015. OTEC For Consultant and Training , Toronto, ON. The Designated Trainer Program is designed for companies who would like their own in-house trainers to deliver the Corporate Service Excellence series of training workshops . Trainers will gain a solid understanding of adult learning principles. This program is designed for organizations that train more than 50 employees per year and would like to deliver OTEC’s flagship “Customer Service Excellence” program or series of workshops in-house. and will discover how to create a learner- centric environment. Organizations will benefit through increased employee participation, theory retention and support in efforts to create a ‘service culture’. Topics Covered - Orientation Adult learning principles - Learning styles - Trainer guide review - Assignment and Preparation Time - Delivery Techniques to handle difficult participant situations - 15 minute mini-module delivery Evaluation and Feedback http://www.otec.org/Files/pdf/trainingsolutions/trainthetrainer/Designated_Trainer_Program.aspx
ISO Lead auditor , The International Registrar Of Certificated Auditors (IRCA), England. This certificate is about the knowledge needed to audit and improve quality management systems. It meets the requirements of IRCA, registered course number A17395. The course comprises a mix of lectures and practical exercises including role-play and case studies to provide the delegates with a full understanding of the quality audit process. Certified auditors learn the skills and techniques of auditing and how to communicate the findings of the audit effectively to the management of the audited organization. http://www.irca.org/